There are two Support Programs:

  • Gold Program: we guarantee an answer to you within one working day (IAIK office hours 9-18 MEST) and
  • Silver Program: we guarantee an answer during three working days. If we cannot meet the guaranteed response time limit, you will not be charged for the case in question.

Pricing

Support points are sold in packs of 100.
One pack of 100 Support Points costs 700 €.
Annual Flat Fee (unrestricted support): Silver Programme 7.000 €, Gold Programme 14.000 €

Points Deduction in Silver Program:
Minimum deduction per answer: 5 points
Fee for 1 working hour: 25 points

Points Deduction in Gold Program:
Minimum deduction per answer 10 points
Fee for 1 working hour: 35 points

For Free!

IAIK Software Licenses include some free support points: The first Single Developer Toolkit License includes 20 support points and each additional license 5 support points each valid for the Silver Support Program. Unlimited Developer Toolkit License includes 100 support points valid for the Silver Support Program. Unused Points Your remaining points that you have not used will be stored and can be used later on at any time you have a valid toolkit license. The free points that come with a certain software library are product related and will not be stored; you should use them during the license period of that particular product. Please also read our service conditions!

Get Support

  • Only customers owning a valid toolkit license are eligible to buy support.
  • Support is managed by using support points. These come in packs of 100 points.
  • Remaining points will be stored and can be used later on (anytime as long as you have a valid toolkit license).
  • Should we be unable to meet the guaranteed response time, you will not only not be charged for the support, but will receive a bonus equivalent to the minimum fee we would have charged.
  • Under response time we understand that one of our support team members either answers your request or starts working on your question (sending an appropriate confirmation message back).
  • Bugs: no fees are charged for bug reports.
  • Free support points that come with a particular IAIK product are only valid during the license period of the product and are only applicable towards support questions concerning that specific product.
  • You can buy support points from the Stiftung SIC webshop or by email to jce-sales@iaik.tugraz.at

Creating XML Signatures with Smart Cards

This article shows how to combine XML-Signature creation with XSECT and smart-card access with the PKCS#11 Provider. The example includes the signing certificate in the detached XML signature.

Read Article

Java Source of the validation demo

ValidateXMLwithCertificate.java

Java Source of the example

SignXmlSmartCard.java

 

LDAPTEST for the Java Net URL Framework II Part II: How to fetch CRLs from distribution points

This article shows how to use IAIK-JCE to download certificate revocation lists from their distribution points without detailed knowledge about distribution point structuring and LDAP URL handling.

August 2006

  Read Article

Java Source example

GetCrlFromDp.java

 

LDAP for the Java Net URL Framework I

This article shows how the IAIK-JCE LdapURLConnection implementation can be used to download certificates and crls from LDAP directories without knowledge about LDAP protocol or JNDI details.

August 2006

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Java Source of a crl download example

CrlDownload.java

Java Source of a certificate download example

CertificateDownload.java

 

Signing JAR Files with IAIK-CMS

In this article, we show how to sign JAR files programatically using IAIK-CMS.

July 2011

  Read Article

Jarsigner Example Program

JarSigner.java

 

Parsing Large CRLs in Java

This article shows how to use the iaik.x509.stream package of IAIK-JCE to parse large X.509 CRLs efficiently.

June 2006

  Read Article

Java Source of the CertificiateFactory Approach

CertificateFactoryApproach.java

Java Source of the Streaming CRL Approach

StreamingCRLApproach.java

We provide demos for each of our various toolkits with source code. Developers can run them on their systems. Also, we provide demos on our website. You can test most of them directly via the Internet with your web browser. Below you find links to some online demos.

iSaSiLk

This servlet can test the SSL/TLS capabilities of HTTPS clients (web browsers) and servers (web servers).

TSP Toolkit

There is a TSP server running which acts as a TSA (timestamping authority) for testing purposes.

A-SIT Demos

Various demos on the A-SIT (Secure Information Technology Center – Austria) web (in German).

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Support

Use this form to report bugs or write an email: jce-support@iaik.tugraz.at